Refund & Return Policy

Because our products are sensitive research compounds, we must ensure the integrity of everything we ship. For this reason we operate the following policy.

Returns

We cannot accept returns of opened, unsealed or used products, or of any product that has left our control and been returned without prior authorization. All sales are final except as described below.

Damaged, Defective or Incorrect Items

If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery at support@ascendhlth.com with:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

Once verified, we will send a replacement or issue a full refund for the affected item(s) at our discretion.

Missing Items

If an item is missing from your order, notify us within 7 days of delivery and we will investigate and ship the missing item at no cost.

Order Cancellations

Orders may be cancelled for a full refund before they ship. Once an order has shipped it cannot be cancelled.

Orders Refused by Us

If we cancel an order for any reason, including a suspected violation of our research-use-only policy, you will receive a full refund of the amount paid.

Refund Processing

Approved refunds are issued to the original payment method within 5–10 business days. Shipping charges are non-refundable unless the error was ours.