Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Ascend HLTH website and any purchase you make from us. By accessing the site or placing an order, you agree to be bound by these Terms. If you do not agree, do not use the site.

1. Eligibility

You must be at least 21 years of age and legally capable of entering into a binding contract to use this site or purchase products. By placing an order you represent that you meet these requirements and that you are purchasing for legitimate laboratory research purposes.

2. Research Use Only

All products are sold strictly for in-vitro research and laboratory use. Products are not drugs, foods, dietary supplements, cosmetics or medical devices and are not intended for human or veterinary use, or to diagnose, treat, cure, mitigate or prevent any disease. You agree not to use, sell or distribute any product for human or animal consumption. See our Research Use Disclaimer, which forms part of these Terms.

3. Purchaser Responsibilities

• You are solely responsible for the safe handling, storage, use and disposal of all products in accordance with applicable laws and laboratory best practices.
• You are responsible for ensuring that purchase and possession of any product is lawful in your jurisdiction.
• You will not misrepresent products as being suitable for human use.

4. Right to Refuse Service

We reserve the right to refuse or cancel any order at our sole discretion, including where we believe a product may be intended for human consumption, where information provided is inaccurate, or where an order appears to violate these Terms or applicable law. If an order is cancelled after payment, a full refund will be issued.

5. Pricing & Availability

All prices are listed in US dollars and are subject to change without notice. We make every effort to display accurate information, but errors may occur; we reserve the right to correct any error and to cancel orders placed at an incorrect price. Product availability is not guaranteed.

6. Orders & Payment

Placing an order constitutes an offer to purchase. An order is accepted when payment is received and the order is confirmed by email. Payment instructions are provided after checkout.

7. Shipping, Returns & Refunds

Shipping is governed by our Shipping Policy and returns by our Refund Policy, both incorporated into these Terms.

8. Product Information

Descriptions and research summaries on this site reference published scientific literature and are provided for informational purposes only. They do not constitute medical advice or claims regarding the safety or efficacy of any product for any use.

9. Disclaimer of Warranties

Products are provided “as is.” Except as expressly stated, Ascend HLTH makes no warranties, express or implied, including warranties of merchantability or fitness for a particular purpose. We warrant only that products conform to their stated specifications at the time of shipment.

10. Limitation of Liability

To the maximum extent permitted by law, Ascend HLTH shall not be liable for any indirect, incidental, special or consequential damages arising from the purchase, handling or misuse of any product. Our total liability for any claim shall not exceed the amount you paid for the product giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Ascend HLTH, its owners, employees and affiliates from any claims, damages, losses or expenses (including legal fees) arising from your use or misuse of products, or your breach of these Terms.

12. Intellectual Property

All content on this site — including the Ascend HLTH name, logo, images and text — is our property or licensed to us and may not be used without written permission.

13. Governing Law

These Terms are governed by the laws of the United States and the state in which Ascend HLTH is organized, without regard to conflict-of-law principles.

14. Changes

We may update these Terms at any time. Changes take effect when posted. Continued use of the site constitutes acceptance of the revised Terms.

15. Contact

Questions about these Terms: support@ascendhlth.com.